Credit Guide

Company: Finnovate Global Integration Pty Ltd
ACN: 667 530 403
Credit Licence: 554668
Date Updated: June 2024

Credit Guide 
Finnovate Global Integration Pty Ltd 


  1. COMPANY

    1. Finnovate Global Integration Pty Ltd (“Finnovate Global, we or us”) is an authorised Australian credit licensee under the National Consumer Credit Protection Act 2009 (Cth) (NCCP Act). Our Australian Credit Licence (ACL) number is 554668.

  2. OUR CONTACTS

  • You can contact us by using the details below:
    • Telephone: +61 3 9122 2570; or

    • Post: Level 7, 330 Collins Street, Melbourne VIC 3000

  • RESPONSIBLE LENDING

    • Steps prior entering a credit contract

  • Finnovate Global is a responsible lender, committed to responsible lending conduct. To meet its responsible lending obligations, Finnovate Global must perform the following four steps prior entering a credit contract with a customer:
    • make reasonable enquiries about the customer’s financial situation, and their requirements and objectives;
    • take reasonable steps to verify the customer’s financial situation; and
    • make a final assessment (based on the findings of the enquiries and verification) about whether the Credit Contract is ‘not unsuitable’ for the customer;

    • take any steps prescribed by the regulations to verify any matter prescribed by the regulations.

  • These obligations apply to new Credit Contracts and also when Finnovate Global considers whether to increase a credit limit under an existing Credit Contract

  • We will also be required by law to assess the credit contract as unsuitable for you if, at the time of assessment, it is likely that the customer:
    • is unable to comply with their financial obligations under the Credit Contract (e.g. to make repayments); or
    • is only able to comply with their financial obligations with substantial hardship; or

    • the Credit Contract does not meet the customer’s requirements and objectives

  • We will not enter into a credit contract which we assess to be unsuitable for you. In view of this, it is vital that any and all information that you provide to us is complete and accurate.

    • Copy of the assessment

  • Finnovate Global provides free of charge to the customer a copy of the written assessment that the Credit Contract is ‘not unsuitable’ for the customer when requested by the customer within:

  • seven (7) business days if requested within two (2) years of the start of the Credit Contract; or

  • twenty-one (21) business days if requested after two (2) years.

  • Finnovate Global is not required to provide a copy of the written assessment if the Credit Contract is not entered into.

  • RESOLUTION OF COMPLAINTS

    • Internal Dispute Resolution (“IDR”) process

  • We adopt a timely and best practice approach to dealing with customer concerns and complaints which is based on the Australian Securities and Investments Commission guidance in ‘Regulatory Guide 165: Licensing: Internal and external dispute resolution’ If you have a complaint regarding a credit contract with us, you can contact us first by using the details below:
    • Telephone: +61 3 9122 2570; or

    • Post: Level 7, 330 Collins Street, Melbourne VIC 3000

  • If your complaint is about hardship or the postponement of enforcement proceedings, please contact us by:

    • Telephone: +61 3 9122 2570.

  • Any material relating to Finnovate Global’s IDR process will be provided to you free of charge.

  • IDR response timeframes:

Type of Complaint Maximum Timeframe to provide IDR Response
Complaints involving default notices No later than twenty-one (21) calendar days after receiving the complaint.
Complaints involving applications for hardship notices or a request for postponement of enforcements proceedings made. No later than twenty-one (21) calendar days after receiving the complaint.Exceptions apply where we do not have sufficient information to make a decision or if an agreement is reached with you.
All other complaints No later than thirty (30) calendar days after receiving the complaint.

If your complaint is not resolved to your satisfaction through our IDR process, you have the right to refer your complaint to AFCA. AFCA is an independent and external dispute resolution scheme, of which Finnovate Global is a member. Our Membership number is: 102439.

You can lodge your complaint with AFCA by sending the relevant information and documents to:

  1. Australian Financial Complaints Authority Limited

GPO Box 3

Melbourne VIC 3001

Phone: 1800 931 678

Fax: (03) 9613 6399

Email: info@afca.org.au

Website: https://www.afca.org.au/